2020 FSA Annual Meeting | Being Community: Inspiring Inclusion 
April 29 - May 1 | Medford Leas, One Medford Leas Way, Medford, NJ 08055

Thursday, April 30 | Annual Meeting for Members

Culture of Service–The Zappos Story
By developing a company culture and committing to it, you can make a positive change within your organization. Zappos.com has grown their business because of their unique culture and the service they provide to their customers. Erica Javellana will share the Zappos core values system, their approach to customer service and employee engagement, and how this Culture of Service can be applied to any industry.

Speaker Biography
Erica Javellana joined the Human Resources department at Zappos.com in 2007, where she quickly distinguished herself with her HR knowledge and her ability to blend HR and the Zappos culture. Erica’s HR role at Zappos as the Employee Relations Manager helped to create an unconventional Human Resources team that is both “fun and a little weird." She is currently sharing her knowledge of the Zappos Culture and Service in her role as Speaker of The House for Zappos Insights. Prior to joining Zappos, Erica had more than 10 years of experience in human resources within the retail, hotel/casino, and food and beverage industries.

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