Marketing and Sales Support Coord - Medford Leas

Marketing and Sales Support Coordinator - FT 

Medford Leas
Medford, NJ

The Marketing and Sales Support Coordinator (MSSC) is a key position involving the exercising of independent judgment and discretion to effectuate departmental sales goals. This position provides support for all Marketing and Sales team members, and works in accordance with established policies and procedures of the Medford Leas community, with specific instruction from the Chief Marketing Officer.

The MSSC serves as the face of Medford Leas for prospective residents, their families and advisors, providing the all-important first impression of Medford Leas.  The MSSC is detail-oriented, thorough, and organized, providing excellent customer service with a solid understanding of the sales process, customer needs and offering solutions and support. This person is responsible for planning, coordinating and overseeing office services and related office activities to achieve efficient utilization of available resources. 

Primary duties include:

  • conducting client interviews and community tours
  • understanding customer needs and offering solutions and support
  • answering potential customer questions and assisting with generating move-ins to achieve census goals for the department. 
  • tracking and distributing leads
  • managing administrative functions
  • coordinating and participating in event production
  • serving in a hospitality role
  • managing office inventory
  • providing other job-related support functions as needed.

    The MSSC is a positive, welcoming and friendly team member that uses good judgment in order to be respectful of confidential matters in order to protect the privacy of prospective residents.  The MSSC is responsible for representing the community in a way that fully reflects the mission, vision and values of Medford Leas.

Requisite Requirements:

  • College Degree preferred; Minimum of Associates Degree required.
  • 3 yrs of previous experience in office administration, supervision, customer services, support and relations, sales and/or related field.
  • Knowledge and working experience of sales principles and practices a plus.
  • Knowledge of administrative practices and procedures, data management methods, basic accounting practices and human resources practices.
  • Proficient computer skills, MS Office Suite (Word, Excel, PowerPoint)
  • Working knowledge of relevant software programs.
  • CRM knowledge a plus
  • WordPress knowledge a plus
  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience.
  • A positive attitude and excellent communication skills, including written and oral.
  • Ability to remain calm while under pressure.
  • Demonstrated ability to learn new computer programs and troubleshoot when software issues arise.
  • Must demonstrate the ability to conduct business in a professional and respectful manner.
  • Must be able to work independently and multitask, prioritize and manage time efficiently.
  • Must possess basic office skills to include typing, filing, copying, faxing, proofreading and use of calculator etc.
Physical Demands:
  • Must be able to speak, hear and write in English.
  • Must possess manual dexterity; must be able to sit and use a computer, telephone, calculator, and other office equipment for up to 85% of the time.  Intermittently bends, stoops and stands while filing. The position requires strong verbal communication skills.
  • Physical environment is an inside office setting with an occasional need to travel to participate in outside training programs.  Typically sits at a desk and does a high volume of work on the computer.

Interested parties should send an updated resume to [email protected] or you can apply on our website: medfordleas.org.