Pennswood Village Transportation Department: Values in Action

 

The transportation staff at FSA member Pennswood Village in Newtown, PA, used to fill most days with upwards of 50 scheduled trips. They’d drive the organization’s residents to doctor’s appointments, cultural events, shopping excursions—wherever they wanted to go. As COVID-19 safety precautions became increasingly strict, the number of rides dropped to a mere 1-2 per day for emergencies, but a number of other needs surfaced. Mail and package receipt and delivery, employee screening and campus monitoring became essential duties, among other adjustments.

Transportation Director Dan Walters and his team were up for all the changes—and challenges—that arose. From “fearless” former nurse Christine Raver, who will take any shift at the security booth, to Dori Colton, who has become online shopping helper extraordinaire, they have embraced Pennswood’s new normal. Since visitors aren’t allowed, they make a point of checking in on people and taking an extra minute to chat with residents. No matter the request, you won’t hear anybody saying, “not my job.”

This adaptability and true community spirit make Walters proud to come to work every day. “A few days ago, a resident said to me, ‘Thank you for coming in to work!’” he says. “I told her that I was the one who was grateful. Our team is amazing.” 

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