Resource Center

Board & Organizational Development

Board Engagement (Video)

Having a productive and actively engaged board of directors is a gift to any organization. How can an organization measure the engagement of its board...

Board & Organizational Development

Responding to Concern (Video)

How should a board member respond to an employee or service recipient's concern or complaint? Carefully! As a board member, your desire to help could...

Board & Organizational Development
Board Self-Assessment

Board Self-Assessment (Video)

Model board practices include an organization's board periodically holding up a mirror to assess its own performance. Jane Mack, CEO for FSA | Friends...

Board & Organizational Development
Board Meeting Evaluations

Board Meeting Evaluations (Video)

Evaluating nonprofit board meetings is an important quality improvement measure. Jane Mack, CEO for FSA | Friends Services Alliance, explores the...

Risk Management
Risk Management
Risk Management

Investigation Policy and Guidelines

These documents are designed assist with work flow processes in PEER; it contains the policy template for reporting events in PEER, establishing an...

Risk Management
Risk Management
Risk Management

PEER How To's

These documents cover common FAQs regarding how to utilize functionality in PEER, including understanding the Expression Editor, which is necessary...

Board & Organizational Development
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Creating Your Own Board Self-Assessment Tool

Free for LeadingAge members. Jane Mack shares tips for developing a board self-assessment tool, including the structure and process to follow...

Risk Management
Risk Management
Risk Management

File Manager Guides

These guides have been developed as training tools for File Managers. They cover basic File Manager information, as well as guidance on developing...

Risk Management
Risk Management
Risk Management

Event Forms for Use During PEER Outages

Most common forms to use when PEER is down for scheduled maintenance, or if it goes down unexpectedly.

FSA members
Board & Organizational Development
FSA Governance Ready-to-use Tools

Board Meeting Communication Template | Ready-to-use Governance Tools

There is a fine line between providing a board with just the right amount of information needed to make informed decisions.

Too often we see board...