PEER Software Administrator

Friends Services Alliance
Blue Bell
Full Time

Friends Services Alliance (FSA) is a national professional association of organizations that serve older adults. We support the staff and governing boards of these organizations through education, board and organizational development, compliance services and more.  

As the PEER Software Administrator, you will serve as the Super Administrator for a specialized risk management reporting software and root cause analysis application used in senior living organizations nationwide.

Key responsibilities include:

  • In-depth understanding of database to facilitate recommendations for customized changes to streamline processes and incorporate paper processes as much as possible for each organization
  • Gain understanding of each participating organization to support effective software use.
  • Help organizations with creation/maintenance of location and user lists, making recommendations for file management and ensuring data accuracy.
  • Act as a liaison between users and software companies. Monitor all processes, manage/approve users, submit help tickets and ensure timely resolution of issues.
  • Support users and assist with troubleshooting
  • Generate reports and auto-report schedules for all participating organizations to assist with workflow, follow-up, trending, tracking and reporting.
  • Analyze complex workflow processes for each participating organization and recommend automated processes within the software, including customized alert schedules.
  • Attend annual user group conferences.

This is a primarily remote position with periodic in-person team meetings and special events, which are required in Blue Bell, PA. This position is 40 hours per week and is eligible for benefits.


Bachelor’s Degree and five to eight years of related work experience are required. Experience with healthcare or senior living risk management a plus. 

Excellent computer skills with strong working knowledge of database administration. Strong working knowledge of Microsoft programs.

Must be highly organized and detail oriented.  Ability to develop and deliver education and training programs. 

Strong written and verbal communication required.  Strong interpersonal skills.

Equal Employment Opportunity

FSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act

Applicants, as well as employees, who are or become disabled, must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.


FSA offers a collaborative environment and competitive pay. Interested parties may send an email to  

For more information about FSA, visit

All interested candidates can apply.