Frequently Asked Questions

Q: I am in search of information on values-based senior care options for myself or my loved one. Where should I look?
A: Our values-aligned members offer all types of quality services for those seeking senior care. Please see our directory of Member Organizations to find the best match for you. Or, send us an email and we will point you in the right direction.

Q: I am a member of the press, and I have questions about FSA and/or its members. 
A: We'd be happy to help you. Please contact our Director of Communications.

Q: My aging services organization is interested in becoming a member or partner of FSA. How do we go about doing that?
A: Please send us a message, and we can discuss the benefits of FSA membership and explore whether our organizations are a match.

Q: I want to register for an FSA training or event, but I am not a member. What should I do?
A: With few exceptions, our events are for the staff and boards of FSA member organizations only. If you or your organization received a special invitation to one of our events, contact us for details on how to register. 

Q: I am a member, and I'd like to post an Employment Opportunity. What should I do?
A: FSA offers free job posting to and for our member organizations. Please post your job openings here.  You will be prompted to login to your profile to access the form submission.  If you need support, contact our Marketing Communications Associate.

Q: How can I add or delete an employee from my organization's staff list in the FSA system?  
A: If you are interested in adding a new employee, please email us with the following information: employee's first and last name, email, a contact phone number, job title, and if you would like them to be included in any of our peer groups. To remove an employee, please just send us their first and last name and we can remove them from our system. 

Q: What is FSA's Cancellation Policy on trainings, educational sessions and events?
A: Unless otherwise stated on your registration form or confirmation, our cancellation policies are as follows: 

Workshop or Training Cancellations
You may cancel your attendance at an FSA Workshop or Training up to 72 hours before it begins. Within 72 hours of the class, you are permitted to find a substitute to take your place. However, due to the fees associated with space rental, meals and materials, cancellations within 72 hours and no-shows will be billed the full cost of the workshop. We thank you for your understanding. 

Policy on Leadership Institute Cancellations
Each professional who is accepted to the Leadership Institute is an important part of the cohort experience. Application and acceptance into the program indicates commitment to the session schedule. Should a situation arise that prevents attendance, cancellations must be submitted no later than 45 business days prior to the start of the first session. After this time, an organization is permitted to nominate another employee to take the place of an accepted applicant. However, due to the fees associated with accommodations, space rental, meals and materials, cancellations after 45 days prior and no-shows will be billed the full cost of the workshop. We thank you for your understanding.

Q: I’m not sure if I registered for an upcoming event. How can I check to see if I did?
A: You'll always receive a Confirmation Email from FSA once we've received your registration. Check your email (including your Spam or Junk folders) for a message from Another way of checking is to go to the registration form for the event. If you do not see the option to “Register Yourself” at the bottom of the form, that means you have already registered. Please contact us with questions.

Q: I have to cancel my registration (or cancel someone else's registration) for an upcoming FSA event. How can I do so?
A: To cancel your registration, or someone else's in your organization, please email us or give us a call at 215-646-0720.