Sales and Marketing Assistant

Friends Life Care is a Quaker-based nonprofit that pioneered the concept of continuing care at home.

Designed to help older adults age in place and remain independent, Friends Life Care offers a unique, affordable alternative or supplement to long-term care insurance and senior living communities – a membership that provides a personal Care Coordinator who focuses on a member’s wellness and prevention when the member is in good health and acts as an advocate and supervises their care, should it be needed in the future.

Friends Life Care provides members with a safety net, helping them maintain vitality, financial security, and independence. An emphasis on prevention, aging well, and personal attention to the whole person distinguishes Friends Life Care. Vitality, independence, growth, and resilience is how we define our VigR ® philosophy. Our mission is to keep members healthy and help them thrive in their own home for as long as possible.

Position Summary:

Friends Life Care is seeking a part-time Sales and Marketing Assistant (20-25 hours per week). This position supports the sales operations and marketing initiatives, particularly in helping guide prospective members through their journey. This role plays a key part in supporting the team by helping with the admissions process, engaging with prospective members, supporting events, and completing administrative tasks. With a focus on people and process, the ideal candidate will bring a blend of administrative strength, customer service skills, and a proactive mindset to support the team. The pay rate is $20 per hour.

This hybrid position includes remote and in-office time on a hybrid team that has a passion for Quaker values and serving older adults in a mission-driven, not-for-profit organization. 

Responsibilities include, but are not limited to:

Key Responsibilities:

• Prospective Member Support & Communication
  • Act as a liaison between the admissions team, medical records companies/healthcare providers, and prospective members to gather or clarify application-related medical and eligibility information.
  • Communicate with prospective members to request additional details and ensure a smooth application process.
  • Assist in lead nurturing activities, including sending templated email messages, handwritten notes or cards to prospective members.
• Event & Seminar Coordination
  • Take event registration phone calls and contact registrants to confirm attendance.
  • Prepare packets for in-person seminars and workshops.
  • Post seminar and webinar dates on event platform, website, and social media.
• Data Management & Process Improvement
  • Maintain and update CRM systems and lead tracking spreadsheets with accurate and timely data.
  • Organize, monitor and maintain inventory of promotional materials and hand-outs including assisting with reorders of needed materials.
  • Identify and contribute to improvements in assigned tasks, follow-up, and processes.

Qualifications:

• Associate’s Degree in Business, Marketing or Communications, or related field.
• Minimum of 3 years’ experience in marketing coordination, sales support, and/or in a customer service administrative setting.
• Proficient in MS Office software products (Word, Excel, Outlook, PowerPoint) and experienced in SalesForce CRM or able to learn the system quickly.
• Friendly and professional phone and email communication skills (phone, email, text, face-to-face).
• Comfortable with administrative tasks (e.g., writing clear and concise notes or emails, assembling mailers).
• Self-motivated with the ability to work independently and manage time effectively.

FLCP provides equal employment opportunities to all employees and applicants for employment without regard to their status in any protected class, including but not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, lay off, recall, transfer, leave of absence, compensation, and training.

Highlight – Best Places to Work & Platinum SAGECare Credential

If you are interested in applying, please email your resume and a brief statement of interest to the HR mailbox at HR@flcpartners.org.

All interested candidates can apply.