This past summer, Shree Saravanan, a Penn State student participated in the Friends Services Alliance (FSA) Internship Program to gain exposure to the possibility of working in the growing field of senior living. Shree supported data and compliance at Kendal at Oberlin, a FSA member organization and retirement community based in Oberlin, Ohio. There she gained firsthand experience in healthcare administration while discovering the deeper human impact of aging services. The internship offered a blend of technical experience and personal connection that proved to have a lasting impact. 

A Moment That Shifted Perspective 

One of the most meaningful moments of the internship came from time spent with residents. “Spending time with residents and hearing their stories reminded me that while my projects often focused on data and compliance, the ultimate goal of every task was to improve the residents' quality of life,” Shree shared. This realization reframed her understanding of healthcare administration—not as a field dominated by numbers, but as one rooted in empathy and impact. “I learned that while healthcare administration might involve lots of policies and numbers, it’s more about people, and the decisions we make that can have a real impact on their day-to-day experiences.” 

Skills That Will Last 

Throughout the internship, Shree developed a strong set of professional skills that she will carry forward into future academic and career endeavors. “I developed strong skills in data analysis, organization, and multitasking,” she noted. The ability to manage multiple projects simultaneously proved essential, especially in a dynamic healthcare setting. In addition to technical competencies, Shree gained a deeper understanding of Medicare, Medicaid, and the complexity of long-term care structures. Just as importantly, she emphasized the value of soft skills: “Beyond technical skills, I learned the importance of adaptability, clear communication, and asking thoughtful questions.” 

The Value of the Internship  

When asked whether she would recommend the internship to other students, Shree clearly stated: “Yes, I would absolutely recommend this internship.” The experience provided insight into the realities of health policy and the meaningful relationships that can be built in aging services. The supportive environment played a key role. “The staff at Kendal at Oberlin were passionate about their work and created a supportive environment where I felt comfortable learning and contributing.” The internship not only deepened Shree’s understanding of healthcare administration but also sparked a lasting interest in the health services industry. “This experience opened my eyes to the rewards of working with older adults, and I would strongly consider working in aging services again.” 

Looking Ahead 

As Shree returns to Penn State, she carries with her more than just new skills, but knowledge of an industry aligned with her professional goals. The Friends Services Alliance Internship Program offers more than career exposure but a reminder that we each have the ability to impact someone’s life for the better through thoughtful, compassionate care.