Resources and materials related to leadership of values-based organizations, for professionals working in the field. 

Diversity & Inclusion Resources.

Our workshops and trainings are among our greatest resources. See our Upcoming Training and Events Calendar, or print the 2021 Schedule.

If you are a consumer looking for information on aging services, please reach out to our Member Organizations.


Quaker History and Beliefs: An Overview
An introduction to the history and principles upon which Quakerism was founded. 

Quaker Principles: SPICES
Perspectives on the principles of Quakerism and the acronym SPICES, which stands for Simplicity, Peace, Integrity, Community, Equality and Stewardship.

Quaker As Change Agents
Quakers have been involved in societal change throughout time, and continue to impact society despite their relatively small number, only about 75,000 nationwide. Learn about Quakers' involvement in societal change, including education, equality, relief work and more.

Collaborative Decision Making Part 1: An Overview
An overview of the collaborative decision-making process. Part 1 of 3.

Collaborative Decision Making Part 2: Role of Participants
The role of the participant in the Quaker collaborative decision-making process. Part 2 of 3.

Collaborative Decision Making Part 3: Role of Facilitator/Chair/Clerk
The role of the facilitator, chair or clerk in the Quaker collaborative decision-making process. Part 3 of 3. 

Quaker Values in the Lives of Our Organizations
How do Quaker traditions come to life in organizations? What does it mean to work, volunteer and live with, or receive services from, an organization rooted in Quaker values?

Frequently Asked Questions about Quakerism
Do Quakers celebrate birthdays? How do they feel about the military? Are Quakers Christian? Hear answers to these and other questions commonly asked about Quakerism.

Board Engagement: Structure, Culture, and Decision Making
Jane Mack, CEO of FSA, discusses the organizational dynamics that impact the way boards function and the principles that invite board engagement in a recent LeadingAge QuickCast.

2019 FSA Annual Meeting and Dementia Symposium
In April of 2019, member organizations gathered at the FSA Annual Meeting to discuss the latest topics that affect our industry, like organizational culture and workforce challenges.Then, during the 
Dementia Symposium, experts explored treatment options and philosophies, along with organizations that benefited from grant funds received from Friends Foundation for the Aging. View video of each presentation.

Being with Friends
Video introduction to Quakerism and the values that guide FSA and its member organizations.

Creating the Climate for Collaborative Decision Making
Following the framework of Five Levels of Decision-Making, FSA CEO Jane Mack looks at those levels from the point of view of ownership of the decision, engagement in the outcome and the pros and cons of each level of decision-making. It also considers the importance of clarifying which level is being used. In this workshop video, Jane follows the explanation of her process with a practical discussion on how viewers can foster this collaborative decision-making in their own workplace. 

FSA Values Summit
In June 2017, FSA welcomed approximately 75 people from across our membership to a summit on values. These people represented a cross section of our membership, from the largest to the smallest members, east coast to west coast, bricks and mortar organizations, home and community based service providers, to campus-based personal care/assisted living, single sites, and systems. The purpose of the summit was to work together in articulating our vision of bringing Quaker-inspired values to senior living in today’s world.

Print Materials

Article: Principles of Good Governance Authored by Jane Mack, FSA President and CEO. A guide to the potential governance pitfalls that could occur, and how to avoid them.

Impact Report: FSA 2019-2020. Highlights of our work with member organizations and partners over the year.

Postcard: Hallmarks of Quaker Values-Inspired Senior Living

Report: Values Summit
A recap of the June 2017 gathering of FSA member organizations and their reflections on values.

White Paper:  New Realities Require New Approaches: The Business Case for Diversity
Presented by the FSA Diversity and Inclusion Committee. Authored by Berit Lakey, PhD, nationally-known speaker, author, and consultant, this work is based on interviews with FSA member CEOs and research.


Administration for Community Living
The Federal agency responsible for increasing access to community supports, while focusing attention and resources on the unique needs of older Americans and people with disabilities across the lifespan. A combined effort of the Administration on Aging (AoA), the Administration on Intellectual and Developmental Disabilities (AIDD), and the HHS Office on Disability

American Association of Retired Persons (AARP)
The nation's largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age.

An association of 5,600 nonprofit organizations dedicated to making America a better place to grow old.

Compliance and Risk Management Resources

A sampling of the resources and guides available through FSA Compliance and Risk Management. 

Print Materials

OIG Compliance Guidance for Nursing Facilities

OIG Supplemental Compliance Guidance for Nursing Facilities

OIG Practical Guidance for Health Care Boards on Compliance Oversight

OIG and HCCA, Measuring Compliance Program Effectiveness

List of Revised F Tags


American Society of Healthcare Risk Management

Centers for Medicare and Medicaid Services

Health Care Compliance Association

Health and Human Services Office of Inspector General

Office of Civil Rights

Philadelphia Area Society for Healthcare Risk Management  

U.S. Department of Justice

FSA Upcoming Trainings