Resource Center

FSA members
Education
5 Levels of Decision-Making

Consensus Decision-Making in a Quaker Values-Inspired Community (Video)

Choosing to move to a community does not mean a person sets aside their desire to have a voice in issues that will impact them. But it also does not...

Education
Employee at aging services organization

Inclusive Workplace (Video)

How can you create a work environment where people's unique backgrounds and perspectives are valued and respected? Learn how to encourage an inclusive...

Education

Allyship (Video)

What exactly does the term "ally" mean? How can you act as an ally when you are witness to someone who is mistreated due to their race, age, gender...

Education

Pronouns (Video)

Are you uncomfortable asking for–or using–someone's preferred pronouns? Preferred pronoun usage is vital! It shows respect and validates individuals'...
Education
Woman dictating into her phone

Generations (Video)

People of different generations approach some aspects of work and life in very different ways. Learn how to appreciate and leverage those differences...

Education
Caregiver helping man with walker

The Power of Respect (Video)

How can we show our respect and gratitude to the people who provide us a service, like housekeepers, groundskeepers, dining services staff, activity...

Board & Organizational Development
Board Meeting Evaluations

Board Meeting Evaluations (Video)

Evaluating nonprofit board meetings is an important quality improvement measure. Jane Mack, CEO for FSA | Friends Services Alliance, explores the...

Board & Organizational Development
Board Self-Assessment

Board Self-Assessment (Video)

Model board practices include an organization's board periodically holding up a mirror to assess its own performance. Jane Mack, CEO for FSA | Friends...

Board & Organizational Development

Responding to Concern (Video)

How should a board member respond to an employee or service recipient's concern or complaint? Carefully! As a board member, your desire to help could...

Board & Organizational Development

Board Engagement (Video)

Having a productive and actively engaged board of directors is a gift to any organization. How can an organization measure the engagement of its board...