Responding to Concern (Video)

Board & Organizational Development

How should a board member respond to an employee or service recipient's concern or complaint? Carefully! As a board member, your desire to help could be misconstrued as a commitment.

FSA | Friends Services Alliance explores this concept and offers advice for addressing concerns.

Designed for staff and board leadership and employees of aging services organizations, these short videos and their accompanying reflection questions explore common scenarios that occur. 

FSA members are granted the privilege to utilize tools and resources developed by FSA, with the understanding that they are not authorized to modify or claim ownership of these assets.

Video reflection questions

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