FSA Staff

Jane Mack
Jane Mack, President/CEO

Jane has served as the President and CEO of FSA since 2008. With more than 30 years of experience in the field of healthcare, she brings a diverse range of expertise to her role, including program development, board and staff education, quality assurance and management.

Jane’s passion for working with others to develop their strengths began early in her career, when she was working on a dialysis unit. She had the opportunity to teach, develop training programs and serve as a mentor, and quickly realized the fulfillment she found in coaching and helping people succeed.     Read more.

Marsha Wesley Coleman
Marsha Wesley Coleman, Director of Learning and Development

Marsha Wesley Coleman is an organizational development practitioner and executive coach. In her role with FSA, she designs educational programs for employees of aging services organizations and works with leadership teams to diagnose issues and develop strategies to improve organizational performance at individual, group and system levels.

Coleman’s work is frequently centered around the topics of organizational culture, management and leadership and Diversity, Equity, Inclusion and Belonging (DEIB). She works with organizations to refresh their organizational values, provide tools to manage conflict and lead with intention, and support historically marginalized groups. Read more.

Lindsay Ehlers Cox
Lindsay Cox, Director of Communications

Lindsay joined our team in April of 2018. As Director of Communications, Lindsay maintains FSA’s branding and marketing efforts, including strategic planning, member and community relations, communications, and creation of marketing materials.

She brings more than 25 years of expertise in nonprofit and for-profit marketing, media relations, business strategy and writing. Her industry experience spans from healthcare and education to food and design, and her work has earned awards from the U.S. Small Business Administration and Public Relations Society of America. Read more.

Samantha Koellhoffer
Samantha Koellhoffer, Marketing Communications Assistant

Samantha joined our team in January 2023. Previously, she was the Volunteer Coordinator and Social Media Strategist for Laurel House, a comprehensive Domestic Violence agency in Montgomery County, PA. Sam has an extensive nonprofit background and has worked in Development for organizations such as WHYY, Inc. and The Jewish Federation of Greater Philadelphia. She has also worked in the Marketing and Corporate Training Departments at various organizations. She loves to write and has had success in publishing many freelance pieces. Her background is in Communications, and she is a graduate of West Chester University.

Shanda O'Dennis
Shanda O'Dennis, Learning and Development Associate

Shanda O'Dennis joined FSA in 2023 as Learning and Development Associate. With a strong focus on Systems Alignment, Team Building, Change Management, and Professional Development, she has amassed extensive experience in various roles.

Throughout her professional history, she has served as the Director of IDD Services at Holcomb Behavioral Health Systems, where she provided leadership and oversight to residential services and community-based support programs. During her tenure at Elwyn, she held multiple roles, including Director of Operations, Employment and Adult Day Services, and Associate Director of the Supports for Living Program. She currently sits on the Alumni Association Board for Philadelphia College of Osteopathic Medicine (PCOM).

Shanda holds an M.S. in Organizational Development & Leadership from Philadelphia College of Osteopathic Medicine (PCOM) and a B.A. in Psychology from Temple University. She is a State Certified Investigator from the Department of Public Welfare and as a Leadership & Management Trainer.

Maureen O'Pella
Maureen O'Pella, Office Manager

Maureen is the Office Manager for FSA. She joined the staff in March 1999. She provides support to the office staff and manages the daily operations of the FSA office, including scheduling of meetings, accounts payable and receivables. Maureen is a graduate of Katherine Gibbs School. Her background includes experience in real estate management, consulting and sales firms.

Marianne Pessognelli
Marianne Pessognelli, Business Manager

Marianne joined FSA in December 2021 as the Business Manager.  She has more than 30 years of experience in health care financial management. Marianne recently served as the CFO at The Highlands at Wyomissing, a CCRC located in Berks County.  Prior to that, she was the Director of Finance for Barclay Friends, a Kendal Affiliate.  Marianne holds a Bachelor’s degree in Accounting from the University of Delaware and a Master’s degree in Business Administration from West Chester University.  Marianne participated in the Fellows in Leadership Program sponsored by LeadingAgePA, Class of 2015 and is currently on the Board of Directors of Barclay Friends and Helping Harvest.

FSA Compliance and Risk Management

Karla Dreisbach
Karla Dreisbach, MRcPk, CHC, CHPC, CCEP, Vice President of Compliance  

Karla has been with FSA since 2007. She brings more than 30 years of experience in long-term care environments. She has worked in compliance since 2000 and has functioned as a Compliance Officer in single and multi-site organizations. 

Karla’s experiences have included working with government agencies including the Office of Inspector General, United States Attorneys’ Office, Centers for Medicare and Medicaid, and state health and welfare agencies.  Her expertise includes developing and implementing compliance programs that fit an organization's size, culture and resources.  Karla’s experience includes navigating organizations through difficult and complex compliance issues.  She frequently speaks at state and national conferences on compliance and other related topics. Read more.

Lori Ammon
Lori Ammon, NHA, PCHA, LSW, CHC Compliance Specialist

Lori joined our team in November 2018, bringing 30 years of healthcare management and social work experience to her role as Compliance Specialist. Her Social Work background includes roles as Director of Social Services, Case Management Director and Social Work Consultant.  Among her goals has been to improve the resident and family experience through person centered care and proactive grievance management. Read more.

Danine Bitting
Danine Bitting, RN, Clinical Compliance Specialist

Danine joined FSA in May 2022 as a Clinical Compliance Specialist. She has over 25 years of service and leadership experience in long-term care. 

As a Director of Nursing, Danine led two 5-STAR, non-profit facilities with goals to improve resident life and care via Person Centered Care and developing realistic systems. Danine has worked closely with two hospital networks in the Preferred Provider Network (PPN) to improve resident care following hospitalization and reduce re-hospitalizations. She also has worked with Action Pact to create a home like environment. Read more.

Tracy Malloy
Tracy Malloy, RD, LDN, CHC, CHPC       Compliance Manager

Tracy joined our team as a Compliance Specialist in May of 2018. Tracy is a Registered and Licensed Dietitian with more than 25 years of experience in long term care. Tracy has held a variety of clinical and operational positions. She most recently held the position of Vice President of Nutrition and Dining Services where she oversaw the dining program of 100 long-term care and assisted living facilities. Read more.


Danielle Martin
Danielle "Dani" Martin, MSN, RN, NHA, CPCO Clinical Compliance Specialist

Danielle “Dani” Martin, MSN, RN, NHA, CPCO, joined us in 2023 as a Compliance Specialist. She comes to FSA with years of expertise in the aging services and healthcare.

In her former role as Vice President of Health Services at Calvary Fellowship Homes in Lancaster, PA, Dani was a key member of the team responsible for directing healthcare operations across all levels of care. She acted as the organization’s Compliance & Privacy Officer, Chair of the Quality Assessment and Assurance Committee and leader of the Emergency Preparedness Committee.

Previously, Dani served as a Nursing Home Administrator at Landis Homes, and Director of Quality and Clinical Services for Diamond Healthcare and Director of Nursing/RN Supervisor at Luther Acres.

Kathleen Moskowitz
Kathleen Moskowitz, RN, BSN, MBA Clinical Compliance Specialist

Kathleen joined our team in September 2021. She has more than 25 years of nursing experience and brings a background in home care, hospice, healthcare sales and personal care. She has worked in both the for-profit and nonprofit sectors in healthcare. Her professional positions include regional director, program director and clinical director of hospice, clinical manager of homecare and personal care administrator.

She uses her positive attitude to encourage others to work hard and succeed. She holds a bachelor’s degree in nursing from Holy Family University and a master’s degree in business administration from Grand Canyon University.

Kelly O'Neill
Kelly O'Neill, MHA, NHA, PHR, CHC, CHPC Director of Compliance

With more than 20 years of long-term care experience, Kelly brings a background with a focus in Human Resources and Operations in long-term care and continuing care retirement communities. She has worked in both the for-profit and non-profit sectors of the long-term healthcare field.  

Kelly’s expertise includes the areas of operations/life safety, including construction oversight and life safety reviews. Kelly also has experience in human resource department reviews and personnel regulatory requirements. She has overseen retirement community departments such as Maintenance, Housekeeping, Security, Laundry and Transportation. Read more.

Cheryl Rasing
Cheryl Rasing, Administrative Assistant

Cheryl has more than 12 years of experience providing administrative support at area non-profits. After receiving her B.A. from Temple University, she has taken on roles that have included working with immigrants and refugees as well as domestic violence victims. In addition to the non-profit sector, Cheryl has worked in education, providing administrative support at a Quaker elementary school, assisting low-income families with scholarships to independent schools in the Philadelphia area, and providing admissions counseling at a local university.


Julie Smith
Julie Smith, BSN, RN, HNB-BC,  RAC-CT, QCP,  Compliance Specialist

Julie joined our team in July of 2018. She brings over 23 years of leadership experience in long-term care, assisted living and home care. In her most recent role, she served as the Director of Quality and Clinical Outcomes for a large Continuing Care Retirement Community, specializing in Quality Assurance Performance Improvement (QAPI), program development, infection control, safety and disaster planning. Prior to that, Julie held the position of Registered Nurse Assessment Coordinator, Clinical Homecare Manager and spent many years serving as a Director of Nursing in the assisted living, sub-acute rehab and long-term care environments. 

She is a graduate of Widener University holding a Bachelor’s of Science in Nursing, she is a member of the American Association of Nurse Assessment Coordination (AANAC) with certification as a Resident Assessment Coordinator (RAC-CT) and she is board certified in Holistic Nursing (HNB-BC).

Donna Starliper
Donna Starliper, RN, CNDLTC, NHA,  RAC-CT, Compliance Specialist

With more than 25 years of operational and nursing experience in the healthcare industry, Donna brings a background in long-term care and hospice experience. She previously served as the Director of Nursing and more recently the Executive Director at Chambers Pointe at Menno Haven, Inc. a Mennonite-affiliated continuing care retirement community (CCRC) in Franklin County, Pennsylvania. During her time at Menno Haven, Inc., Donna lead a 5-star rating and 3 deficiency free surveys. Prior to that, Donna served as Director of Nursing for a Presbyterian Senior Living Community in Newville, PA also a CCRC. Her career included roles as Nursing Aide, Licensed Practical Nurse, Nurse Supervisor, and Hospice Case Manager. Read more. 

Angele Tran
Angele Tran, OTR/L, CHC, CAPS,       Compliance Manager

With over 25 years of operational and clinical experience in healthcare, Angele brings a background with a focus in long-term care and experience in acute and sub-acute rehabilitation. She has presented at National Association of Rehabilitation Providers and Agencies, AOTA, Leading Age PA and MD and American Burn Association.

Her expertise includes in house therapy management as well as contract therapy oversight services; staff development for clinical growth; medical review preparedness training; Medicare compliance and documentation training; implementation of QA auditing processes; Additional Development Request and denial management. She has also assisted with selection and implementation of an Electronic Health Record. Read more.

Christina Wildrick
Christina Wildrick, JD, CPASRM,         Director of Risk Management

Christina has close to 30 years of legal and healthcare risk management experience. Her background includes 14 years of litigation experience. While practicing, Christina focused on the defense of complex, high exposure personal injury cases with a primary focus on medical and other professional malpractice; long-term care cases; as well as general liability, insurance coverage and product liability matters. Her responsibilities included defending physicians, hospitals, nursing homes and other healthcare providers from case inception, up through and including jury selection, trial and appeals. Christina also provided both in-house and outside seminars for medical staff of clients and insurance carriers on varied subjects, including appropriate documentation of medical records, reduction of risk and increasing quality of care. Read more.