FSA Staff

Jane Mack
Jane Mack, President/CEO

Jane has served as the President and CEO of FSA since 2008. With more than 30 years of experience in the field of healthcare, she brings a diverse range of expertise to her role, including program development, board and staff education, quality assurance and management.

Jane’s passion for working with others to develop their strengths began early in her career, when she was working on a dialysis unit. She had the opportunity to teach, develop training programs and serve as a mentor, and quickly realized the fulfillment she found in coaching and helping people succeed.     Read more.

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Marsha Wesley Coleman, Director of Learning and Development

Marsha is an organizational development practitioner and executive coach. In her role with FSA, she designs educational programs for employees in member organizations and works with leadership teams to assess and diagnose issues impacting organizational performance and design strategies to improve performance at individual, group and organizational system levels.  Marsha also facilitates and manages FSA peer groups including Human Resources, Admissions/Marketing, Development, Resident Services and Technology. Read more.

Lindsay Ehlers Cox
Lindsay Cox, Director of Communications

Lindsay joined our team in April of 2018. As Director of Communications, Lindsay maintains FSA’s branding and marketing efforts, including member and community relations, communications, and creation of marketing materials and strategies.

She brings more than 20 years of expertise in nonprofit and for-profit marketing, media relations, business strategy and writing. Her industry experience spans from healthcare and education to food and design, and her work has earned awards from the U.S. Small Business Administration and Public Relations Society of America. Read more.

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Kim Nguyen, Marketing Communications Associate

Kim joined FSA in 2020. As Marketing Communications Associate, she supports the organization’s strategic initiatives through marketing, communications and member relations.

Kim has more than 25 years of professional services marketing and association management experience with a focus in business development, branding, marketing strategy, and events and program management. She has served in a range of B2B sectors, including financial services, insurance, legal and technology.

Kim is a member of the Blue Bell Rotary Club, and has served as co-chair of its Community Services Committee. She holds a B.S.B.A. from Shippensburg University.

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Maureen O'Pella, Office Manager

Maureen is the Office Manager for FSA. She joined the staff in March 1999. She provides support to the office staff and manages the daily operations of the FSA office, including scheduling of meetings, accounts payable and receivables. Maureen is a graduate of Katherine Gibbs School. Her background includes experience in real estate management, consulting and sales firms.

FSA Compliance and Risk Management

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Karla Dreisbach, MRcPk, CHC, CHPC, CCEP, Vice President of Compliance  

Karla has been with FSA since 2007. She brings more than 30 years of experience in long-term care environments. She has worked in compliance since 2000 and has functioned as a Compliance Officer in single and multi-site organizations. 

Karla’s experiences have included working with government agencies including the Office of Inspector General, United States Attorneys’ Office, Centers for Medicare and Medicaid, and state health and welfare agencies.  Her expertise includes developing and implementing compliance programs that fit an organization's size, culture and resources.  Karla’s experience includes navigating organizations through difficult and complex compliance issues.  She frequently speaks at state and national conferences on compliance and other related topics. Read more.

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Lori Ammon, NHA, PCHA, LSW, CHC Compliance Specialist

Lori joined our team in November 2018, bringing 30 years of healthcare management and social work experience to her role as Compliance Specialist. Her Social Work background includes roles as Director of Social Services, Case Management Director and Social Work Consultant.  Among her goals has been to improve the resident and family experience through person centered care and proactive grievance management. Read more.

Kim Hendrick
Kimberly Hendrick, RN, BSN, PCHA, MS Clinical Compliance Specialist

Kimberly joined the FSA Compliance team in September 2021. Her experience includes more than 25 years in the nursing profession, primarily in long-term care. She has worked not only as a director of clinical services and director of nursing, but also as an administrator of adult day care and clinical director of hospice.

Kim expresses a devotion to individually focused care and self-determined quality of life in the provision of services. She enjoys interacting with all members of the team and is a creative thinker.

She received dual bachelor’s degrees in Health Policy and Management and Nursing from Providence College and Villanova University, as well as a Master’s Degree in Organizational Development and Leadership from Philadelphia College of Osteopathic Medicine.

Tracy Malloy
Tracy Malloy, RD, LDN, CHC,        Compliance Manager

Tracy joined our team as a Compliance Specialist in May of 2018. Tracy is a Registered and Licensed Dietitian with more than 25 years of experience in long term care. Tracy has held a variety of clinical and operational positions. She most recently held the position of Vice President of Nutrition and Dining Services where she oversaw the dining program of 100 long-term care and assisted living facilities. Read more.


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Ellen Moser, Sanction Screening Coordinator

Ellen joined FSA in March 2009. She works part time providing support to FSA Compliance and Risk Management. Her experiences include several years as office manager for a church of about 300 people and about 10 years in the insurance industry. Ellen has her bachelor of Fine Arts from Kutztown University.

Kathy Moskowitz
Kathleen Moskowitz, RN, BSN, MBA Clinical Compliance Specialist

Kathleen joined our team in September 2021. She has more than 25 years of nursing experience and brings a background in home care, hospice, healthcare sales and personal care. She has worked in both the for-profit and nonprofit sectors in healthcare. Her professional positions include regional director, program director and clinical director of hospice, clinical manager of homecare and personal care administrator.

She uses her positive attitude to encourage others to work hard and succeed. She holds a bachelor’s degree in nursing from Holy Family University and a master’s degree in business administration from Grand Canyon University.

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Kelly O'Neill, MHA, NHA, PHR, CHC, Director of Compliance

With more than 20 years of long-term care experience, Kelly brings a background with a focus in Human Resources and Operations in long-term care and continuing care retirement communities. She has worked in both the for-profit and non-profit sectors of the long-term healthcare field.  

Kelly’s expertise includes the areas of operations/life safety, including construction oversight and life safety reviews. Kelly also has experience in human resource department reviews and personnel regulatory requirements. She has overseen retirement community departments such as Maintenance, Housekeeping, Security, Laundry and Transportation. Read more.

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Cheryl Rasing, Administrative Assistant

Cheryl has more than 12 years of experience providing administrative support at area non-profits. After receiving her B.A. from Temple University, she has taken on roles that have included working with immigrants and refugees as well as domestic violence victims. In addition to the non-profit sector, Cheryl has worked in education, providing administrative support at a Quaker elementary school, assisting low-income families with scholarships to independent schools in the Philadelphia area, and providing admissions counseling at a local university.


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Carol Reehle, RN, BSN, CPC, RAC-CTA Compliance Specialist

Carol has been with FSA for more than ten years as a Compliance Specialist. She brings to the team close to 40 years of long-term care and nursing experience. Her professional nursing experience in healthcare included more than 19 years of clinical nursing experience in various long-term care settings. Carol worked for a Genesis skilled nursing center for 17 years gaining supervisory and clinical experience including MDS completion, extensive wound care experience, and caring for individuals with multiple complex conditions. Carol also has experience in other care models through her work as an agency nurse with Nurse Finders, Inc. Her career includes roles as Assistant Director of the Rehabilitation Unit at St. Mary’s Hospital, Clinical Nurse in the Doylestown Hospital Rehabilitation Unit, and School Nurse in Abington School District.  She also held a hospital nurse internship in various areas of Moses Cone Hospital in Greensboro, North Carolina. Read more.

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Julie Smith, BSN, RN, HNB-BC,  RAC-CT, QCP,  Compliance Specialist

Julie joined our team in July of 2018. She brings over 23 years of leadership experience in long-term care, assisted living and home care. In her most recent role, she served as the Director of Quality and Clinical Outcomes for a large Continuing Care Retirement Community, specializing in Quality Assurance Performance Improvement (QAPI), program development, infection control, safety and disaster planning. Prior to that, Julie held the position of Registered Nurse Assessment Coordinator, Clinical Homecare Manager and spent many years serving as a Director of Nursing in the assisted living, sub-acute rehab and long-term care environments. 

She is a graduate of Widener University holding a Bachelor’s of Science in Nursing, she is a member of the American Association of Nurse Assessment Coordination (AANAC) with certification as a Resident Assessment Coordinator (RAC-CT) and she is board certified in Holistic Nursing (HNB-BC).

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Donna Starliper, RN, CNDLTC, NHA,  RAC-CT, Compliance Specialist

With more than 25 years of operational and nursing experience in the healthcare industry, Donna brings a background in long-term care and hospice experience. She previously served as the Director of Nursing and more recently the Executive Director at Chambers Pointe at Menno Haven, Inc. a Mennonite-affiliated continuing care retirement community (CCRC) in Franklin County, Pennsylvania. During her time at Menno Haven, Inc., Donna lead a 5-star rating and 3 deficiency free surveys. Prior to that, Donna served as Director of Nursing for a Presbyterian Senior Living Community in Newville, PA also a CCRC. Her career included roles as Nursing Aide, Licensed Practical Nurse, Nurse Supervisor, and Hospice Case Manager. Read more. 

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Angele Tran, OTR/L, CHC, CAPS,       Compliance Manager

With over 25 years of operational and clinical experience in healthcare, Angele brings a background with a focus in long-term care and experience in acute and sub-acute rehabilitation. She has presented at National Association of Rehabilitation Providers and Agencies, AOTA, Leading Age PA and MD and American Burn Association.

Her expertise includes in house therapy management as well as contract therapy oversight services; staff development for clinical growth; medical review preparedness training; Medicare compliance and documentation training; implementation of QA auditing processes; Additional Development Request and denial management. She has also assisted with selection and implementation of an Electronic Health Record. Read more.

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Christina Wildrick, JD, CPASRM,         Director of Risk Management

Christina has close to 30 years of legal and healthcare risk management experience. Her background includes 14 years of litigation experience. While practicing, Christina focused on the defense of complex, high exposure personal injury cases with a primary focus on medical and other professional malpractice; long-term care cases; as well as general liability, insurance coverage and product liability matters. Her responsibilities included defending physicians, hospitals, nursing homes and other healthcare providers from case inception, up through and including jury selection, trial and appeals. Christina also provided both in-house and outside seminars for medical staff of clients and insurance carriers on varied subjects, including appropriate documentation of medical records, reduction of risk and increasing quality of care. Read more.